General Manager
With features in Wall Street Journal, Food & Wine, Bon Appétit, and more, Goose the Market is a full-service butcher shop and specialty food and wine market near downtown Indianapolis. The General Manager works closely with all staff in fulfilling Goose’s commitment to offering a carefully curated selection of good, clean, and fair foods along with exceptional front-line customer service.
As the leader of all market operations, the ideal General Manager has:
at least three years experience in a food related business such as a retail storefront or butchering, farming, cooking, etc.
at least two years management experience in a business with top line annual revenues of at least $2-5 million
a solid understanding of and demonstrated support for good, clean, and fair food
excellent planning and problem solving skills
excellent verbal and written communication skills
excellent leaderships and mentoring skills
excellent event management skills
experience using Quickbooks
experience with inventory management of a perishable product
General Responsibilities
· Will hold all general manager responsibilities
· Upholds and enforces quality standards and guest satisfaction of the Goose
· Reserves the right to use any means necessary within reason to ensure guest satisfaction
· Supervision and management of all operations within the market
· Key holder with alarm code access
· Cash handling
· Writing budgets, monitoring the budget and profit margins
· Scheduling of the entire team
· Supervision and management of Purchasing and Receiving
· POS knowledge and training
Purchasing and Receiving Responsibilities
· Uphold quality assurance, wholesomeness of product, and freshness of product
· Monitor and manage deliveries, product quality and following up on corrections
· Check product displays, labels, and par levels
· Oversee and direct staff in retail product displays
· Places orders in accordance with budget and par levels
· Issue purchase orders and check deliveries against purchase orders
· Curate product selection and manage purchasers
· Rotate product selections in accordance with seasons, holidays, trends
· Oversee production rotation for quality
Leadership Responsibilities
· Be a solid role model
· Encourage growth and education among associates
· Establish expectations for associates’ performance
· Provide associates with periodic feedback and constructive criticism
· Hold associates accountable for expectations
· Be firm, fair, and consistent in management
· Be proactive rather than reactive
· Remain calm, cool, and collected at all times
· Oversee and work closely with Events Manager
· Promptly and effectively handle employee discipline
· Schedule employees in accordance with budget and demands of business
· Confirm that associates are working their scheduled shifts
· If variance from a scheduled shift is needed then evaluate need and provide reasoning for change
· Authority to handle circumstances that require immediate attention with associate issues:
· Call offs and replacements for call offs
· Tardiness
· Failure to cooperate
· Inappropriate actions from associates towards guests or other associates
· Contact owners with of any issues
Product Responsibilities
· Ensure that products are being labeled, rotated, and stored correctly
· Direct staff in corrections for labeling and rotation
· Curate new and exciting products and communicate new additions to leadership team
· Ensure that product is of the highest quality and find outlet if it does not meet these standards
· Check par levels and quality of sandwich station, barista station, enoteca, and cases
· Oversee and monitor production schedules
· Research product information
· Train and taste staff on products
· Oversee the gathering of information necessary to feature products for holiday pre-orders
· Oversee membership management and product selection of Goose’s “of the month” Clubs
Sanitation Responsibilities
· Required to be Serv Safe certified
· Required to have a alcohol beverage service permit and server training certificate
· Uphold sanitation standards of the market
· Assist health department with any questions in the event of an inspection
· Preparation for inspections
Basic Requirements
· Average 50 hours per week (typically five days per week, ten hours per day)
· Lead by example in uniform, personal hygiene, and attitude
· Lead by example in work ethic
How to Apply
Applicants may send a cover letter + resume to jobs [at] goosethemarket.com No phone calls please.
